Below you’ll find answers to the questions asked the most! If you have a question that you can’t find the answer to, please use the “contact” page to reach out!

How do I select the right color service for my hair needs?

On the services page you can see a brief description of what each service is. For lightening services and what each one means, listed below in the FAQ ! Still need more help? Complimentary consultations with your stylist are available if you would like to chat in person about what you may need.

Should I wash my hair before my cut/color appointment?

For dry haircuts please show up with clean hair free of styling products

For color appointments, especially lightening services please have hair washed no later than 48 hours max! A little natural sebum can protect the hair and scalp but too much can interfere with the lightening service end result.

For full haircut services (wash/cut/style) I simply do not care! Besides i’m about to wash your hair! Roll through babe who cares if you just did hot yoga!

What is the difference between highlights, babylights, teasylights, balayage, foilayage, etc?

Highlights – panels of lightness created using foil. We use many different techniques, but generally “highlights” is a blanket term for any kind of lightening service using foils.

Babylights – similar to highlights, but much finer. Creates a softer more natural look.

Teasylights­ – can be either highlights or babylights, but using a teasing technique to add in some extra depth at the root. A great low maintenance technique.

Balayage – a French word meaning “sweeping”. A technique used to free-hand paint on the surface of the hair. Can be used with or without foil.

Foilayage – Similar to balayage, but painted into a foil to create contract or extra lightness.

Is my hair considered short, medium or long?

Short hair is anything above chin length, medium is anything from chin to shoulder and long is anything below shoulder. If you have thicker hair and tend to need more time for services please make note prior to your appointment so the appropriate amount of time is booked.

Good hair takes time!

Where can I park my car?

Parking is available directly across from the salon! There’s a green P lot beside Dollarama.

What if I don’t love my hair?

No sweat! Sometimes mistakes happen! If your not satisfied with your results, please reach out directly via email. Typically its an easy fix with a toner adjustment!

I’d love the opportunity to make it right!

What is your cancellation policy?

In the event that you have to cancel or reschedule an appointment, we require a minimum 48 hours notice. Please advise us at least 48 hours prior to the commencement of your appointment to avoid cancellation charges noted below. By providing your credit card info, you are authorizing for the charges noted below.

  The following charges will be applied to the credit card on file in the event that the cancellation policy is not met:

48 hrs or more notice:

Service will be cancelled free of charge.

Less than 24 hrs notice:

50% of the service price will be charged.

Failure to show:

100% of the service price will be charged and we reserve the right to decline booking future appointments. “No-shows” and same day cancellations are included under this policy and will be charged for the full amount of the services booked.

Zero Tolerance

We have a zero-tolerance policy for non-inclusive behavior, rude and inappropriate conduct, towards our staff or any other individual in our space. It’s important everyone feels comfortable and respected!

What should I do if I’m running late?

Please send a text as soon as you feel you may be running behind. Please note that appointments are booked carefully to give your stylist the optimal time for each service, and if you show up more than 15 minutes beyond your scheduled start time, we may need to alter your service or in extreme cases may not be able to accommodate your service at all. This is to stay on time for the next appointment. The sooner we know, the sooner we can find a solution!

**Please note any booking queries should be through the new client form or email! This number is simply to notify if you’ll be late, this line is not a tended reception desk!

Tardy hotline (416) 668-2073